My telephone's journey (in February)

It's now FIVE days since I reported to the phone company that there was a fault with the line and my phone doesn't work.  Without this facility running a business has been very frustrating.
Help is now at hand... I received the following email

Dear Mr. Griffiths
Thank you for your email to TalkTalk, my name is Paul. Please accept my apologies for the delay in responding. We always aim to provide a high level of customer service and will respond to mail as quickly as possible. I understand that you have been experiencing problems on your phoneline. I am very sorry to hear that, but please rest assured that I will do all I can to help you with this now.
I have investigated this for you and I can see from your account that this issue has already been escalated to our engineers who are looking into the issue. The work has been assigned to a specific engineer and we are currently waiting for an update on the fault from him. The fault is in the implementing solution phase of the fault journey and will be resolved as soon as possible
I hope this helps, and hopefully we can resolve your issue for you as soon as possible. Again I sincerely apologise for the long delay and for any inconvenience this issue has caused you.
For any further queries, please visit the TalkTalk Helpdesk at http://help.talktalk.co.uk/app/home for answers to common broadband and landline questions. Alternatively, if you have any further queries, please don't hesitate to get back in touch with me, and I will be more than happy to help you further, as I have kept ownership of your case so all of your replies will come directly back to myself.
Thank you again for contacting TalkTalk Support XXXX, and have a nice day.
Kind regards,
XXXX,
TalkTalk Customer Relations

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